How can we help?

Think about the length of your event, how many edited images you'd like, and any extras that matter to you, like prints, an album, or a second photographer. Every service lists Basic, Gold and Premium packages side by side so you can compare, and if you're unsure our team is happy to help you choose.

Yes. Most packages include optional add-ons, additional images, expedited delivery, an extra photographer, custom backgrounds and more. Toggle these while you configure your package and your estimated total updates in real time.

You pay for your package when you book, and your booking is submitted as soon as the payment is confirmed. You'll get a booking number and a confirmation email, and we then match you with a portfolio-reviewed photographer for your service and style.

Yes, you tell us your preferred date and location when you book, and we confirm availability as we match you with a photographer. Share as much creative direction as you like so we can find the right fit.

Yes. Open a bookable photographer's profile and use their booking button to carry your choice into checkout. You can also book through GenieGalleries and let us arrange a match. Sample profiles cannot be booked.

Every photographer in the network is reviewed before they take bookings. For each request we match you with a reviewed professional whose experience fits your service, location and the style you're after.

If a matched photographer can no longer cover your shoot, GenieGalleries arranges a suitable replacement from our reviewed network and keeps you informed. Your coverage and package stay the same.

You pay securely online by card at the end of the booking flow. The review step shows your final total first, and your booking is submitted once Stripe confirms the payment.

There's no separate deposit today. Your package is paid when you book, and the total is shown clearly on the review step before you pay.

Cancel at least 24 hours before your shoot starts for a full refund. With less than 24 hours' notice, once a photographer has accepted your shoot, you get 80% of the service amount back and the other 20% goes to them for the time they held; if no photographer has accepted it yet, the refund is still full. If your photographer or we cancel, you choose a replacement or a full refund to your original payment method.

You pay by card through Stripe's secure checkout when you book, and a receipt is available in your account. If you need an invoice for a business booking, let us know in your booking notes or through Support and we'll arrange it.

Once you're matched, your photographer coordinates the details with you, timing, location and any creative direction. Sharing references or a mood board ahead of time helps everyone arrive on the same page.

Yes. Reschedules are handled with our team on a case-by-case basis. Reach out through Support as early as you can and we'll help you find a new date.

Several packages offer overtime or additional-photographer add-ons. You can add these while configuring your package so the extra time is reflected in your estimated total, and options on the day are agreed with your photographer.

All edited images are delivered to a private GG Online Gallery linked to your account, ready to view, download and share. You'll be notified as soon as your gallery is ready.

Standard turnaround varies by service, and most packages include a standard delivery window with expedited options available as add-ons. For Photo Editing, turnaround ranges from 12 to 48 hours depending on your package.

Yes, professional editing and retouching are part of every package. Your final images are colour-corrected and polished, not raw camera files. Higher tiers include more advanced retouching.

Sign in to your account and open your GG Online Gallery to download full-resolution images or share the gallery. If you can't find your gallery, our team can help through Support.

Use the Forgot Password page to request a reset link by email, then follow it to set a new password. If the email doesn't arrive, check your spam folder or contact Support.

Sign in and head to your dashboard to see your bookings, access your galleries and update your profile. You'll need an account to keep everything in one place.

Creating an account keeps your bookings, confirmations and galleries together and makes downloading and sharing your images easy. You can sign up in a moment when you book.

Apply through our photographer application. We review every applicant before they join the network, so share your experience and a link to your work when you apply.

Once you're approved, GenieGalleries matches you with bookings that fit your services, location and availability. Each assignment comes with the client's brief and details so you can prepare.

Photographers can see earnings, pending amounts and available payouts in their Studio. Payouts depend on booking progress and payout eligibility. Check your Earnings page for the current status and contact support if you need help.

Yes. You can apply to the GenieGalleries affiliate programme. Approved affiliates receive a referral link and code, track qualifying bookings in their dashboard, and request payouts when commission is available. The application page explains the current terms.

We're always open to commercial partnerships and larger, ongoing photography needs. Tell us about your business and what you're looking for through our contact page and the team will follow up.