What is your cancellation and refund policy?

Cancel at least 24 hours before your shoot starts for a full refund. With less than 24 hours' notice, once a photographer has accepted your shoot, you get 80% of the service amount back and the other 20% goes to them for the time they held; if no photographer has accepted it yet, the refund is still full. If your photographer or we cancel, you choose a replacement or a full refund to your original payment method.

To cancel a paid booking, open it from My Shoots and request a cancellation, or contact Support. Refunds go back to your original payment method. A no-show without notice isn't normally refunded. Your consumer-law rights still apply.