What is your cancellation and refund policy?
Last reviewed 9 Aug 2026
Because no payment is taken when you request a booking, cancelling before confirmation costs nothing. Cancellations and refunds after confirmation are handled with our team on a case-by-case basis — reach out through Support and we'll help.
The full cancellation and refund terms are being finalised. We won't state fixed terms here that aren't confirmed, so please contact Support for your specific situation and we'll walk you through it.
The exact terms here are being finalised. We confirm the specifics with you directly during booking, so you always know where you stand before anything is arranged.